Service and Incident Report

Our CORALine is the channel for all problem reports. All service calls should be made to our CORALine at 03 – 9058 5660. This incident reporting center is staffed by experienced System Engineers/Software Engineers who are trained to assist in logging incidents and to assist our customers in initial problem resolution through the telephone. If onsite support is needed, our CORALine will dispatch the appropriate Service Engineers to attend the problem. Our CORALine will consistently monitor outstanding calls and escalate them as necessary till the problem is resolved.

Customer can email to support[@]nc.com.my to log a report. Alternatively, customer can also browse http://support.nc.com.my, and register an account in order to log any problem or to track problems based on the case ID number.